What's new in PassportsGo

• Parents & travelersLocation sharing tells you what it needs

  When your phone isn't sharing its location, the Location tile on Home now says exactly why, such as location not allowed yet or blocked in settings, and one tap takes you to the fix.

  Guide: Turn on location sharing
• Group leadersSee who still needs to set up location

  Live Map adds a Needs Setup list: travelers whose sharing is switched on but whose phone isn't sharing yet, with the reason under each name, so you know who to nudge.

  Guide: See your group on the live map

Everything now lives in PassportsGo

• Group leadersA page for each traveler

  Tap a name on the Traveler List to see their latest location, recent chat posts and photos, dietary and medical notes, and where their documents stand. Passport details and finance are for group leaders only.

  Guide: Use the Traveler List
• Group leadersProposals get their own list

  Proposals for future tours now sit in a Pending Proposals section of the menu, above your Enrolled Tours. Open one to start recruiting before anyone has enrolled.

  Guide: Open a proposal for a future tour
• Parents & travelersGifts are labeled on your statement

  Gifts from family and friends now carry a Gift label on your Finance statement. Tap one to see who it's from, unless they gave anonymously, and any note they left.

  Guide: Read your Finance page
• EveryoneHow-to guides, one tap away

  Help & Feedback now opens the PassportsGo help center: step-by-step guides with pictures of the real screens, starting at the section for your role.

• Parents & travelersThe parent portal's tasks, all in PassportsGo

  The old parent portal has closed. Payments, forms, contact details and rooming all live in PassportsGo now, on your phone or at go.passports.com in a browser.

  Guide: Use PassportsGo on your phone or computer

Fill your tour from the app

• Group leadersA Recruitment hub for filling your tour

  While enrollment is open, the Recruitment tile on Home shows how close you are to a full group, with your enrollment link and QR code, ready-to-paste text, and printed materials to request.

  Guide: How the Recruitment tab works
• Group leadersBuild your interest list and message it

  Paste a class list to build your interest list; families who sign up on your enrollment page join it too. Then invite them by email, text or both in three steps, with Send me a test first.

  Guide: Build your interest list
• EveryoneAnnouncements reach every family

  A post on Updates now reaches every enrolled family by email, plus text and push notifications, whether or not they've opened the app. Under your post, you can see who it reached.

  Guide: Post an announcement
• Parents & travelersBuy add-ons in the app

  When your tour offers extras such as travel protection, optional excursions or an extension, choose them on the Add-ons page and pay now, or add them to your balance where that's offered.

  Guide: Buy an add-on

Easier ways to pay

• Parents & travelersPay extra and keep E-Z Pay

  Make a payment now works alongside E-Z Pay: pay any amount and keep your monthly payments, which shrink to match, or start monthly payments for whatever is left. You see the result before you pay.

  Guide: Make a payment
• Parents & travelersA gift lowers your monthly payments

  If you're on E-Z Pay, a gift from family or friends lowers your remaining monthly payments as soon as it arrives.

• Parents & travelersScan your passport

  Where it's offered, scan your passport's photo page with your phone's camera, or upload a photo on a computer, and PassportsGo reads the details and saves them for you to check.

  Guide: Add passport details
• Parents & travelersCards and bank accounts, fewer steps

  Pay by card in one pass and tick Save this card to my account if you like. E-Z Pay asks which card to charge each month, and the bank form names your bank from its routing number.

  Guide: Set up E-Z Pay

A new Home and a clearer Finance page

• EveryoneA new Home screen

  Home now keeps the same order every time: your tour at the top, a grid of one-tap tiles (red means something needs you, blue is a shortcut), then what's happening right now and the latest posts.

  Guide: Find your way around
• Parents & travelersFinance puts your balance first

  The Finance page opens with what you owe, when it's due and how much you've paid, then how you pay, a clear statement, and Question about your bill? to reach the Passports billing team.

  Guide: Read your Finance page
• Parents & travelersYour traveler's account on one page

  Each traveler's account is now one page: every form shows whether it still needs attention, alongside contact details, finance and more. Enroll another traveler signs up a sibling while there's still time.

  Guide: Open your account
• Parents & travelersA private link for fundraising

  A Fundraising row gives you a private donation link to share, so family and friends can give straight toward the trip, plus a Fundraising BINGO card to print or share.

  Guide: Let family and friends chip in
• Parents & travelersSpecial travel arrangements in the app

  Up to 120 days before departure, ask for a different departure city, land only or extra days under Special Travel Arrangements, and see the travel plan Passports already has on file.

  Guide: Request special travel arrangements

• Group leadersRooming lists: drag someone out of a room

  In the rooming list editor, drag a traveler to Drop here to remove from their room to take them out, with Undo if you slip. The Rooming Policy now opens right in the app.

  Guide: Review and submit your rooming list

Rooming, hotel choices and questions, in the app

• Group leadersBuild your rooming list in the app

  When Passports sends your rooming list, place travelers in rooms by tapping or dragging, see who's still unassigned, and submit it for review. Each list on the Hotels tab shows where it stands.

  Guide: Review and submit your rooming list
• Group leadersChoose your hotel from a shortlist

  When Passports offers a choice of hotels for a city, the Hotel Choice tile on Home opens the shortlist with star ratings and our recommendation. Pick one by the due date, with a note if you like.

  Guide: Choose your hotel
• EveryoneAsk Passports from the app

  Ask the Passports team a question in the app and keep the whole conversation in one place, with photos or documents attached. You're notified when Passports replies.

  Guide: Ask Passports a question
• EveryoneDelete your own chat messages

  Anyone can now delete a chat message they sent: press and hold it, then choose delete. It's hidden from everyone in the chat.

  Guide: Start and manage chats

• Group leadersRun a quest race without playing in it

  A group leader who starts a team race but sits it out can restart, end or cancel it from the quest's Progress screen.

  Guide: Run a City Quest
• Parents & travelersAdult travelers see their own balance

  Travelers 18 and older now see their own balance and payment history by default, whether or not they're the billing contact.

  Guide: Read your Finance page

• Group leadersAdd visitors and choose what they see

  Add a grandparent, your principal or a district administrator with Add a visitor. Choose View only or Group admin access, and they sign in with a one-tap link.

  Guide: Add a visitor
• Group leadersSort the Traveler List by last name

  Sort the Traveler List by first or last name. One switch reorders every section at once, and your choice is remembered on that device and used in the traveler reports.

  Guide: Use the Traveler List

• EveryoneChats named after the people in them

  A private chat without a name of its own is now titled with the names of the people in it, in your chat list and at the top of the conversation. Chats you've named keep their name.

• Group leadersArchive a private chat

  Swipe a private chat to archive it, with Undo right after. If anyone writes in it again, the conversation comes back with its history.

  Guide: Start and manage chats

Made for bigger screens

• EveryonePassportsGo fits your computer and tablet

  On a computer or tablet, the tabs move to a rail on the left, Chat and Updates show the list beside the item you open, and Photos becomes a grid. Phones look the same as before.

  Guide: Use PassportsGo on your phone or computer
• EveryoneKnow where you stand on optional activities

  Optional activities on the Day-by-Day stay marked Optional, show how many have signed up, and say whether you're enrolled, or whether your traveler is. The group leader's PDF names who signed up.

• Group leadersSee who's on a phone

  The Traveler List shows how each person is signed in: On phone, Web only, Signed out or Not yet signed in, so you can tell at a glance who's reachable on the road.

  Guide: Use the Traveler List

Forms and payments, in the app

• Parents & travelersPay your balance in the app

  See your trip balance and payments in the app, pay by bank account or card, or set up E-Z Pay to spread the balance over automatic monthly payments, with the schedule shown before you commit.

  Guide: Make a payment
• Parents & travelersEvery pre-trip form, in the app

  Fill in dietary needs, passport details with a photo of the passport, the luggage policy and, where your tour needs them, UK ETA and EU ETIAS confirmations, all from your traveler's account.

  Guide: Open your account
• Group leadersYour Group Leader Application, in the app

  Group leaders fill in and sign the Group Leader Application in the app, prefilled with what Passports has on file, next to their own passport and dietary forms.

  Guide: Update your own details and application
• Group leadersYour Tour Director's contacts, easy to find

  The Day-by-Day PDF's first page lists your Tour Director's phone and email and the Passports 24/7 emergency line, and your Tour Director appears on the Traveler List once they've joined the app.

• EveryoneCheck in to a head count anywhere

  Raise Hand checks you in even when your phone can't get a location fix, like deep inside a museum. The group leader's map pins everyone whose location was found.

  Guide: Meeting points and head counts
• Group leadersGuardians' contacts on each traveler's page

  A traveler's details page lists both guardians with their phone and email, one tap to call, text, WhatsApp or email them.

  Guide: Use the Traveler List
• EveryoneCopy details with a long press

  Press and hold to copy booking details, confirmation numbers and addresses from itinerary cards, or the text of an announcement. On a computer, click and drag.

• Group leadersBirthdays on the Traveler Info report

  The Traveler Info report marks anyone with a birthday during the tour with a cake, on screen and in the PDF, and its age column is labeled Age at Dep.

  Guide: Run traveler, dietary and document reports
• Group leadersRead your whole evaluation at once

  A new expand-all button opens every day and service in your evaluation so you can read it top to bottom, and folds it all back with another tap.

  Guide: Fill out your tour evaluation

• Group leadersSort the Traveler Info report, and see ages

  Tap any column on the Traveler Info report to sort by it, and open Age Breakdown to split the group into adults and minors, or at any age you choose.

  Guide: Run traveler, dietary and document reports

Notifications on every device

• EveryoneNotifications on every device, including the web

  Get notifications on every device you're signed in on, phone and computer alike. PassportsGo in a browser can now send notifications too, once you turn them on.

  Guide: Turn on notifications
• EveryoneSee and sign out your devices

  Settings lists every phone and computer signed in to your account. Sign out one you don't use or don't recognize, or turn on notifications for the device in your hand.

  Guide: Manage your devices and profile
• EveryoneChoose which phone shares your location

  Signed in on more than one phone? Tap Use for location on the one you carry on tour, and only that phone shares your location.

  Guide: Manage your devices and profile
• Group leadersRate your local guides

  Your end-of-tour evaluation includes the local guides on your tour, so you can give each one a grade and a comment.

  Guide: Fill out your tour evaluation

Your account, in the app

• Parents & travelersYour account, in PassportsGo

  Parents and guardians can see and update contact details in the app, and one sign-in covers every traveler you look after. You can also check your traveler's room type.

  Guide: Open your account
• EveryoneSide Quests for City Quests

  City Quests add Side Quests: photo challenges teams can snap anytime, between stops or over lunch, for bonus points. Every team's side-quest photos land in the group recap.

  Guide: Play a City Quest
• EveryoneFollow a City Quest live

  Not on a team? Tap the running quest on Home to follow each team's progress and photos as they come in. Once every team finishes, it becomes the quest's recap.

City Quest recaps and more

• EveryoneA recap for every City Quest

  When a quest ends, a recap appears on Home for everyone in the group, parents included: the route on a map, each team's stops and all the photos they took.

  Guide: Play a City Quest
• Group leadersQuests in your tour's cities first

  The quest list starts with the cities on your itinerary, and each quest shows the neighborhood it walks. Tick Show all cities to browse every City Quest.

  Guide: Run a City Quest
• Group leadersGet ready early, start on tour

  Choose stops, preview the route and print the guide any time. The start buttons unlock once your tour begins: start the whole group for a relaxed walk, or set up teams for a race.

  Guide: Run a City Quest
• EveryoneQuest photos, kept together

  Snapping a quest photo takes one tap. Quest photos stay out of the group's photo feed and are gathered in the quest's recap, grouped by stop.

Introducing City Quests

• Group leadersRun a City Quest

  Where City Quests is available, lead your group through a city stop by stop, with a story, a question and a team photo at each. Pick the stops on a map, print a guide with the answers, and walk together or race as teams.

  Guide: Run a City Quest
• Parents & travelersPlay along on your own phone

  When a quest starts, everyone traveling gets a notification. Each stop opens as your team arrives, or with We're here, and every teammate follows along on their own phone.

  Guide: Play a City Quest
• Group leadersFind a meeting point by name

  Setting a meeting point? Search for a place or address and the map jumps there with the pin in place; the place's name becomes the description if you haven't typed one.

  Guide: Set a meeting point

• Group leadersYour tour evaluation, in the app

  Group leaders fill out the end-of-tour evaluation in PassportsGo, day by day. Answers save as you tap, so you can start on tour and finish at home; Submit Evaluation unlocks when the tour ends.

  Guide: Fill out your tour evaluation

• Group leadersTraveler reports as PDFs

  Export Traveler Info, Dietary & Medical and Documents as clean PDFs to save, print or share: the share sheet on a phone, a download on a computer.

  Guide: Run traveler, dietary and document reports
• Group leadersA refreshed Day-by-Day PDF

  When your tour offers the Day-by-Day PDF, it now has a cleaner Passports look, and its dining pages list medical notes beside dietary needs for you and your admins.

  Guide: Read the day-by-day itinerary
• EveryoneChoose your maps app on iPhone

  On iPhone, pick Apple Maps or Google Maps the first time you open an address or meeting point, and the app remembers. Change it anytime under Preferred Maps App in Settings.

Chats, head counts and your Tour Director

• Group leadersLet travelers start their own chats

  Turn on Let Travelers Create Chats in Group Settings and travelers can start private chats with each other, chaperones, you and their own parents. Add your Tour Director and you're added too.

  Guide: Change your group settings
• Group leadersShare Live Map and head counts with your Tour Director

  A Can See Location Tools switch lets your Tour Director open Live Map and take head counts. It's off until you turn it on, and geofences stay with you and your admins.

  Guide: Work with your Tour Director
• EveryoneChats keep your place

  Scrolled back to read? New messages wait behind a new messages button until you're ready. Private chats now show a lock and who's in them.

• Group leadersHead counts that are easy to follow

  A pulsing LIVE label shows a head count is open, Finish Head Count waits at the bottom, and stepping away asks whether to finish it or leave it running.

  Guide: Take a head count
• EveryonePull down to refresh the itinerary

  Pull down on any Tour tab, from the day-by-day plan to flights and hotels, to fetch the latest version of your itinerary.

• Group leadersPause your group at a moment's notice

  Disable This Group in Group Settings locks everyone out of chat, photos and announcements until you turn it off, while your Tour Director keeps the itinerary. Re-enable is one tap on Home.

  Guide: Change your group settings

A new Admin tab

• Group leadersAn Admin tab for your group tools

  The Admin tab gathers your tools in one list, from Meeting Point, Live Map, Geofence and Head Count to Group Settings, which now holds every group-wide switch.

  Guide: Find your way around
• Group leadersSee who's on the app

  Each name on the Traveler List shows whether that person is signed in, signed out or not signed in yet, with a key above the list. Tap a name to see when they were last active.

  Guide: Use the Traveler List
• EveryoneTabs with names

  Every tab now shows its name under the icon: Home, Updates, Chat, Photos and Tour, plus Admin for group leaders and their admins.

• Group leadersConvention trip extensions in the app

  Staying on after a group leader convention? Request a trip extension in the app, with dates and European gateways filled in, then confirm the plan once Passports has prepared it.

• Group leadersKnow when your Tour Director joins

  When your Tour Director joins your group in PassportsGo, you and your admins get a notification and Home tells you. The Tour Director Access Overview explains what they can and can't see.

  Guide: Work with your Tour Director
• EveryoneMute comment alerts, keep announcements

  A separate Announcement Comments switch in Settings lets you keep notifications for new announcements while silencing the replies.

  Guide: Turn on notifications
• EveryoneCopy a chat message

  Press and hold a message in any chat to copy its text, handy for addresses and meeting details.

• Group leadersReports on your whole group

  You and your admins can open reports on everyone traveling: Traveler Info, Dietary & Medical and Documents, with passports that expire within six months in red. Financial is for you alone.

  Guide: Run traveler, dietary and document reports
• Group leadersBirthdays on the itinerary

  When a traveler has a birthday during the tour, you, your admins and your Tour Director see it on that day of the itinerary.

• Group leadersSee how precise a location is

  On Live Map, tap someone's pin: a shaded circle shows how precise their last position is, and the card gives the accuracy.

• EveryoneSee which account you're signed in to

  The card at the top of Home shows your role, like Parent / Guardian or Traveler. Tap it to see what your role can do, the email addresses on the account, and what to do if you used the wrong one.

  Guide: What parents, travelers and chaperones see

• EveryoneSign-in links open the app

  Tap the sign-in link in a PassportsGo email or text on your phone and it opens the app, if it's installed, and signs you straight in, no code needed.

  Guide: Sign in to PassportsGo
• Group leadersStart the Group Chat fresh

  Group leaders can clear the Group Chat for everyone with the broom icon, for example before departure. You confirm twice, and the messages are archived, not deleted.

  Guide: Start and manage chats

• EveryoneDownload the whole photo album

  Tap the download arrow at the top of Photos to save every photo and video to your phone, or get a link to the whole album by email.

  Guide: Share and download photos
• Group leadersPrint the itinerary as a PDF

  Group leaders and admins can export the day-by-day as a PDF to print or share, from the top of Tour, when your tour allows it.

  Guide: Read the day-by-day itinerary
• Group leadersRooming lists on a full screen

  When your rooming list is ready, tap Rooming List on Tour › Hotels to see every room and who's in it on one easy-to-scan page.

• Group leadersWork with your Tour Director in the app

  Once your Tour Director joins, Tour › TD has their contact details and your TD & Admin Chat, and you choose whether they join the Group Chat or see the group's photos.

  Guide: Work with your Tour Director
• EveryonePhotos from your Tour Director

  Your Tour Director can now post photos straight to your group's Photos feed.

• EveryoneFaster, simpler sign-in

  PassportsGo opens your tour much faster after you sign in. And signing in with a Tour ID is clearer: tap Find My Name, pick yourself and get a code.

  Guide: Fix sign-in trouble
• EveryoneTap links in posts and comments

  Web links in Updates posts and their comments are now tappable and open in your browser.

  Guide: Read updates, vote and comment

• EveryoneMore of your day on the itinerary

  The day-by-day now shows free time and suggestions for each day, plus any activity your Tour Director has added a note to.

  Guide: Check the itinerary

• EveryonePost videos from your gallery

  Choose from Gallery in Photos now lets you pick videos as well as photos, so you can share clips you already took (under 90 seconds and 100 MB).

  Guide: Share and download photos

• EveryoneSee who's in every chat

  Tap the people icon at the top of any chat to see who's in it, grouped by role and shown with their photos.

  Guide: Start and manage chats
• Group leadersSpot your admins at a glance

  On the Traveler List, a small star on someone's photo means they're an admin.

• EveryoneSee when activities end

  Activity times on the itinerary now include the end time when there is one, like 9:00 AM – 11:00 AM.

  Guide: Check the itinerary

• Group leadersChaperones start as admins

  Chaperones now get admin access when they join the app, so they can help run the trip, from the Dining tab to the location tools. You can change anyone's access under Permissions.

  Guide: Make someone an admin

Your trip, day by day

• EveryoneA new day-by-day itinerary

  Tap Tour to see your trip day by day. Today is marked TODAY, past days are grayed out, and during the tour Home shows today's plan.

  Guide: Check the itinerary
• EveryoneTrip info, flights and hotels

  Info sums up the trip: destinations, hotels, transportation, meals and travel protection. Flights and Hotels show your flight plan and each hotel stay once Passports adds them.

  Guide: Check the itinerary
• Group leadersA Dining tab for leaders

  Dining lists your group's dietary needs, most serious allergies first, and every dinner on the itinerary. Only you, your admins and your Tour Director see it.

  Guide: Read the day-by-day itinerary
• EveryoneStay in step with your Tour Director

  Notes from your Tour Director appear right on the activity. During the tour, travelers, chaperones and group leaders get a notification when your Tour Director updates the itinerary.

• EveryoneSend photos, your location and PDFs in chat

  Tap + in a chat to send a photo, share your location on a map or attach a PDF. Links in messages open with a tap.

  Guide: Chat with the group
• EveryoneGet your sign-in code by text

  If Passports has your mobile number, you can choose to get your sign-in code by Text Message instead of email.

  Guide: Sign in to PassportsGo
• Group leadersBetter private chats

  Start a private chat with anyone on the app, your Tour Director included, picked from a list grouped by role with photos. Rename it any time from Manage Chat.

  Guide: Start and manage chats
• EveryoneChats and Updates open right away

  Chats and Updates open right away when you go back to them, and private chats with unread messages move to the top of your chat list.

• Group leadersTake a head count

  Start one from Admin › Head Count. Travelers and chaperones with the app tap Raise Hand to check in, and you watch the count and a map of check-ins fill in.

  Guide: Take a head count