PassportsGo help · Group leaders · On tour

Set a meeting point

Pick a time and put the pin on the spot. Everyone on the tour is notified, and reminded 10 minutes before.

About 2 minutes iPhone, Android & the web Group leaders and admins 6 steps

Tell the group where and when to meet, right in the app. Pick a time, put the pin on the spot, and tap Create.

Everyone on the tour who has the app gets a notification now and a reminder 10 minutes before. Parents at home don't get meeting points.

Before you start

  • PassportsGo on your phone, with location allowed. Meeting points can't be set on go.passports.com.
  • Your tour under way: meeting points switch on when the tour starts.
  1. Step 1

    Open Meeting Point

    Tap Admin 1, then Meeting Point 2 under LOCATION.

    Admins you've chosen, like chaperones with Admin Functions, have the same tools.

    The Admin tab: Location tools Meeting Point, Live Map, Geofence and Head Count, then Reports
  2. Step 2

    Pick a time

    Under When should everyone meet?, tap one of the next four half-hour times, or Other to pick any time 1. The green line confirms it, with how long until then 2.

    If you pick a time with Other that has already passed today, the meeting point is set for tomorrow.

    Meeting Point: 5:30 PM selected and the confirmation Meeting at 5:30 PM (in 38 min)
  3. Step 3

    Say where, and place the pin

    Tap Add description (optional) and say where to meet 1. Then move the map until the red pin 2 sits on the spot. The map starts where you are.

    Or search for a place or address 3: the map jumps there, and the place's name becomes the description if you haven't typed one.

    The description Meet at the Arch of Constantine, the search box and the red pin on the map beside the Colosseum
  4. Step 4

    Create the meeting point

    Tap Create Meeting Point. The page now shows the meeting point 1 and counts down to it 2.

    Everyone on the tour who has the app gets a notification now, including your Tour Director. Everyone, you too, gets a reminder 10 minutes before the time.

    The meeting point Meet at the Arch of Constantine, Meeting in: 38m, with a map and the Map it! and Close buttons
  5. Step 5

    What your group sees

    Travelers and chaperones find it on Home, right under the tiles 1. Map it! 2 opens directions in their maps app.

    It stays on Home until an hour after the meeting time, or until you close it.

    A traveler's Home: the meeting point card with its map and Map it!, above today's plan
  6. Step 6

    Close it

    When everyone's there, tap Close on the meeting point, here or on your Home, then YES, CLOSE 1. It disappears for everyone.

    There's one meeting point at a time. To change the time or place, close it and create a new one.

    Close Meeting Point? This will remove the meeting point for all participants. NO, YES, CLOSE

Good to know

Who gets the notification?

Everyone on the tour who has the app: travelers, chaperones and your Tour Director. Parents at home don't get meeting points, and don't see them in the app.

Can I change a meeting point?

Close it and create a new one. The group can have one meeting point at a time.

Can chaperones set meeting points?

Yes, if you've given them Admin Functions (see Make someone an admin). Your Tour Director can set them too; theirs say "Created by Tour Director".

It says "Location Permission Required".

Allow PassportsGo to use your location in your phone's settings, then open the page again. On go.passports.com, meeting points and head counts don't work at all: use the app on your phone.

It says "Location Features Unavailable".

Either the tour hasn't started (the page shows the dates the tools switch on), or Enable Location Tracking is off in AdminGroup Settings.

Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All group leader guides

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.

Still need a hand?

Call us. A real person in Worcester picks up.

Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.