PassportsGo help · Parents & travelers · Getting into PassportsGo
Update PassportsGo
When a new version is ready, your phone asks as the app opens; after that, the red Update tile. On a computer, refresh.
About 1 minute iPhone, Android & the web Parents, guardians & travelers 0 steps
This guide is being written.
Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All parent & traveler guides Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 26, 2026.
Still need a hand?
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.