Sign in to PassportsGo
Sign in with a 6-digit code sent to your email or phone — or tap the link in your welcome email.
There's no password. PassportsGo signs you in with a 6-digit code sent to your email, or by text if Passports has your mobile number. It takes about a minute.
Got a welcome email or text from PassportsGo with a sign-in link? Tapping it signs you straight in, no code needed. A link works for up to 30 days: an older one says This link is no longer valid, so sign in with a code instead.
Before you start
- PassportsGo from the App Store or Google Play, or passportsgo.com in a browser.
- The right email address. Parents and guardians use the one on the traveler's enrollment, the one Passports emails go to. Travelers use the email given for them when they enrolled.
- Step 1
Enter your email
Open PassportsGo. On Welcome Back, leave Email selected and type your address in Email Address 1.
Tick I agree to the Terms of Service & Community Guidelines 2, then tap Continue 3.
Not sure which email to use? Tap the ? at the end of the email box for a quick reminder.
- Step 2
Choose email or text
If Passports has your mobile number, PassportsGo asks where to send your code: Email 1 or Text Message 2. Tap one.
With no mobile number on file, you skip this step and the code goes to your email.
- Step 3
Enter the code
Open the email or text from Passports and type the 6-digit code into the boxes 1. PassportsGo signs you in as soon as the sixth digit is in, or tap Verify 2.
No code after a few minutes? Check your spam or junk folder, then tap Resend Code 3.
Chose Text Message and no text came? Tap Didn't get a text? Email me the code under Verify: PassportsGo emails you a new code, and Resend Code sends by email from then on.
Each code works once, for 10 minutes, and stops working after five wrong tries. If yours is refused, or PassportsGo says This code has expired, tap Resend Code and use the newest one.
- Step 4
You're in
You land on Home for your traveler's tour 1. Next time you open PassportsGo on this phone or computer, you're still signed in.
Good to know
Is there a password?
No. Whenever you sign in on a new phone or browser, PassportsGo sends a fresh 6-digit code to your email or phone.
Which email address should I use?
Parents and guardians: the parent or guardian email from your traveler's enrollment, the one your Passports emails go to. Travelers: the traveler email Passports has on file for you, given when you enrolled.
It says my email address isn't registered.
Try the other email address you might have used when enrolling. If none of them work, call Passports at 1-800-332-7277 and we'll check what's on the enrollment.
It says No active tours found.
The code worked, but PassportsGo found no current trip for that email. Trips stay in the app for two years after they depart. Enrolled on a newer trip? Sign in with the email on your newest enrollment. Joining a new tour? Use your group leader's enrollment link: once you enroll, the tour shows up. Otherwise, call Passports at 1-800-332-7277.
Can my traveler and I both sign in?
Yes. Each of you signs in with your own email address and sees what's meant for you. For example, parents and guardians open Finance; a traveler under 18 sees it grayed out with a lock, and tapping it explains who can pay. Sharing one email address? In My Account, the traveler's page says so under their name: tap that line, and Sign-in & Finance sorts it out in one step. On a computer, one browser holds one sign-in at a time: when one of you signs in, the other's PassportsGo tabs reload as that person, so use a browser each.
Can I use a computer?
Yes. Go to passportsgo.com in any browser and sign in the same way.
Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app October 12, 2026.
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.