Use PassportsGo on your phone or computer
Everything you did on my.passports.com now lives in PassportsGo — the app, or go.passports.com in a browser.
my.passports.com is closing. Everything you did there now lives in PassportsGo: payments, forms, contact details and rooming. PassportsGo works two ways: the app on your phone, or go.passports.com in a browser on your computer.
It's one account either way. Sign in with the same email, and anything you do on one shows on the other.
- Step 1
Get the app on your phone
Download PassportsGo from the App Store or Google Play and sign in with your email. There's no password.
Home opens on your traveler's tour 1, with announcements from the group leader and the tour's plan.
- Step 2
Or use a computer
On a computer, go to go.passports.com and sign in the same way. It's the same PassportsGo, laid out for a big screen. The tabs run down the left side 1, and Home spreads your tour 2, chats and announcements across the page.
- Step 3
Find your traveler's account
On Home, tap Account, or the person icon at the top right, and pick your traveler. Their page holds everything from the old portal:
- Contact & people 1: traveler, guardian and emergency contact details.
- Forms & consent 2: passport, dietary needs, luggage, special travel arrangements and travel authorizations, each with its own row.
- Finance 3: your balance and payments. See Make a payment.
- Rooming 4: your traveler's room.
A question for Passports? Ask Passports, at the bottom of the same page, sends it to the Passports team.
Good to know
Where did my.passports.com go?
It's closing. Payments, forms, contact details and rooming are all in PassportsGo now: the app, or go.passports.com in a browser.
What only works on the phone?
Sharing a traveler's location during the tour, uploading videos, taking photos with the camera inside Chat or Photos, and saving photos to your device. Everything else works on a computer too.
Do I need both?
No. Use whichever suits you. They're the same account, so a form you finish on your computer shows as done on your phone.
How do I sign in?
With your email address and a 6-digit code. See Sign in to PassportsGo.
Who do I call if I'm stuck?
Call Passports at 1-800-332-7277.
Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.