PassportsGo help · Group leaders · Your travelers

Make someone an admin

Open their Permissions, tick Admin Functions, and save — or fine-tune what they can see.

About 2 minutes iPhone, Android & the web Group leaders 3 steps

Admins help you run the tour: they can post announcements, manage the location tools, delete photos and change permissions. Make a chaperone an admin, or fine-tune what anyone can see and do.

Before you start

  • The person is on the app. Someone who hasn't signed in yet has no permissions to set.
  1. Step 1

    Open their details

    Open the Traveler List (the people icon at the top of Home) and tap the person, like Rachel Nguyen 1.

    The Traveler List with Rachel Nguyen, a chaperone on the app
  2. Step 2

    Tick Admin Functions

    Scroll down to Permissions 1. Tick Admin Functions 2. The other boxes set what they can see and do: the Traveler List, traveler details, chat and photos.

    Tap Save Permissions 3.

    Group leaders always have admin rights: your own Admin Functions box can't be unticked.

    Permissions: Admin Functions ticked (Post Announcements, Manage Location Functions, Delete Photos, Manage Permissions), View Traveler List, View Traveler Details, View Chat, Participate in Chat, View Photos and Share Photo ticked, and Save Permissions
  3. Step 3

    Change how they're listed (optional)

    Display Settings 1 change how the person appears in the Traveler List, for example as a chaperone. It doesn't change their permissions. Pick under Show as and tap Save Display Setting 2.

    Display Settings: Show as Chaperone, and Save Display Setting

Good to know

Who can change permissions?

The group leader, and admins (Manage Permissions is part of Admin Functions).

Can admins see the families' money?

No. Balances are for the group leader only.

Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All group leader guides

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.

Still need a hand?

Call us. A real person in Worcester picks up.

Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.