How can we help?
Step-by-step guides for PassportsGo, with the real screens circled and numbered. Pick the guides written for you.
- Group leaders: recruit, post, check balances, run the tour
- Parents & travelers: enroll, pay, fill in trip details
- Where everything from my.passports.com lives now
- Real people in Worcester when you'd rather talk
Written for the job you came to do.
Group leaders and families use PassportsGo for different things, so each has its own set of guides. Every one walks through the real screens, one tap at a time.
I'm a group leader
Recruiting your group, announcements, your traveler list, rooming and running the tour — plus how to make a chaperone an admin.
- Post an announcement
- How the Recruitment tab works
- See who's on the app
- Make someone an admin
- Set a meeting point
I'm a parent or traveler
Signing in, paying for the tour, the forms to fill in, and what the app does for you on the road.
- Sign in (no password needed)
- Make a payment
- Add passport details
- Update contact and emergency details
- Read the group's updates
Everything from the old portal now lives in PassportsGo.
Same account, same tour, same people at Passports — one place instead of two. Here's where to find what you used to do on my.passports.com.
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.