PassportsGo · Help center
How can we help?
Step-by-step guides for PassportsGo, with the real screens circled and numbered. Pick the guides written for you.
On this page
- Group leaders: recruit, post, check balances, run the tour
- Parents & travelers: enroll, pay, fill in trip details
- Where everything from my.passports.com lives now
- Real people in Worcester when you'd rather talk
Choose your guides
Written for the job you came to do.
Group leaders and families use PassportsGo for different things, so each has its own set of guides. Every one walks through the real screens, one tap at a time.
For group leaders
I'm a group leader
Recruiting your group, announcements, balances, rooming and running the tour — plus how to make a chaperone an admin.
- Post an announcement
- How the Recruitment tab works
- Check participant balances
- Make someone an admin
- Set a meeting point
For parents & travelers
I'm a parent or traveler
Signing in, paying for the tour, the forms to fill in, and what the app does for you on the road.
- Sign in (no password needed)
- Make a payment
- Add passport details
- Update contact and emergency details
- Read the group's updates
Moving from my.passports.com?
Everything from the old portal now lives in PassportsGo.
Same account, same tour, same people at Passports — one place instead of two. Here's where to find what you used to do on my.passports.com.
Make a paymentMy Account › Finance › Make a payment
E-Z PayMy Account › Finance › Set up E-Z Pay
Balance & statementMy Account › Finance — balance, due date and every payment
Passport informationMy Account › Passport Information — scan it or type it
Forms & documentsMy Account › Forms & consent — dietary, luggage, travel authorizations
Contact detailsMy Account › Contact & people
RoomingMy Account › Room Type — group leaders get a Rooming tile on Home
Participant lists & reportsGroup leaders: Travelers › Reports — or build your own with Report Builder
Participant balancesGroup leaders: Travelers › Reports › Financial
Contact PassportsHelpdesk in the menu, or Ask Passports wherever you see it
No more passwords. Open the app — or passportsgo.com on a computer — enter your email, and we send you a 6-digit code. The sign-in links in our emails and texts work too.
Still need a hand?
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.