PassportsGo help · Parents & travelers · Your account & getting help
Get help and send feedback
The Help & Feedback page: this help center, calling or emailing Passports, sending feedback, and your app version.
About 2 minutes iPhone, Android & the web Parents, guardians & travelers 0 steps
This guide is being written.
Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All parent & traveler guides Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 26, 2026.
Still need a hand?
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.