Use the Traveler List

1. 1
   Step 1

   Open the Traveler List

   On Home, tap Travelers 1, the first blue tile. You can also open it from Admin › Traveler List.

   When travelers on your waitlist can be added at your request, the tile turns red and shows how many: see Waitlisted below.

   

2. 2
   Step 2

   See who's on the app

   Group Enrollment 1 counts who's enrolled and who's on the app, for each role. The icon next to each person shows their app status 2: on their phone, on the web, signed out, or not yet signed in. Sort the list by first or last name 3.

   Chat 4 opens a chat with that person. At the top, Message group emails your travelers, guardians, chaperones or interest list. To let someone follow the tour from home, like a grandparent or your principal, tap Add a visitor beside it: see Add a visitor.

   Above Group Enrollment, the Reports row has the Report Builder, Copy emails (everyone's addresses, for your own email app) and ready-made reports: see Run traveler, dietary and document reports and Build your own report.

   Someone isn't on the app yet? Families sign in with the email on their enrollment: point them to Sign in to PassportsGo.

   

3. 3
   Step 3

   Open someone's details

   Tap a name. Their page shows their role and app status 1, Account activity 2 (when they last signed in), and their phone and email: tap to call, text or email. Further down are their Emergency Contact 3 and guardians.

   

4. 4
   Step 4

   Check their trip details

   Further down the same page: their Dietary & medical details 1, and Documents 2, with where their passport, UK ETA and luggage forms stand. The passport details and Finance (their balance and payments) show to group leaders only.

   While a traveler owes a balance, Finance also has their private donation link, to copy or share with relatives: see Check participant balances. Emma is paid in full, so hers has none.

   

5. 5
   Step 5

   Add from your waitlist

   Travelers who enrolled but aren't on the tour yet are under Waitlisted 1, after Travelers. Each shows why, like Group leader request or Group full, and when they enrolled. They aren't in the other sections, the counts or the reports, and their names don't open.

   To ask Passports to add some of them, tap Add from waitlist 2. Tick them under Who should we add?, add a note if you like, then tap Next: review and Send request. The request opens in your Helpdesk as a Waitlist request, where Client Services replies. Each family is emailed when their spot is confirmed, and so are you.

   You can pick travelers waitlisted at your request or because the group was full. Passports decides on the others: they're grayed out under Passports decides.

   Requests close 120 days before departure. After that, the section says so and has Ask Passports instead, for a question to Passports.

   

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app October 12, 2026.