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PassportsGo help · Group leaders · Your travelers

Check participant balances

The Financial report lists every traveler's program cost, charges, payments and balance.

About 2 minutes iPhone, Android & the web Group leaders 3 steps

See who has paid and who still owes. The Financial report lists every traveler's program cost, charges, payments and balance in one table, and each traveler's details page shows their totals and payment status.

Only you, the group leader, see these numbers.

  1. Step 1

    Open the Financial report

    Tap Admin. Under Reports, tap Financial 1. It's marked GL only.

    The Admin tab: Reports with Traveler Info, Dietary & Medical, Documents and Financial (GL only)
  2. Step 2

    Read the table

    Each row is one person on the tour: travelers, chaperones and you. The columns are Program Cost, Total Charge (the program cost plus anything added, like travel protection), Total Payment and Balance 1.

    A red balance 2 is still owed. A green one is a credit.

    On a phone, the table is wider than the screen. Swipe it sideways to see Total Payment and Balance.

    The Financial report on a computer: a row per person with Program Cost, Total Charge, Total Payment and Balance; Mia Thompson's balance of $449.00 is red, everyone else's is $0.00
  3. Step 3

    Check one traveler

    Tap the people icon at the top of Home to open the traveler list, then tap a name. Scroll down to Finance 1.

    You see the traveler's totals and their status: Past due 2 means the final payment date has passed and money is still owed. Paid in full and E-Z Pay (payments on a schedule) show here too. Final payment due gives the date.

    You see totals only. The family's payments, cards and bank details stay private to them.

    Mia Thompson's Participant Details: Finance, Group leader only, with a Past due chip, program cost, total charges, total payments, a red balance of $449.00, a red final payment due date and the last payment

Good to know

Can my chaperones see balances?

No. The Financial report and each traveler's Finance section are for the group leader only.

A family has a question about their bill.

Families see their own balance and payments in PassportsGo, under Account › Finance, and can message the Passports billing team from there. Or they can call Passports at 1-800-332-7277.

Why doesn't the report add up the group?

It's a list of each person's own balance, not a group invoice.

Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All group leader guides

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.

Still need a hand?

Call us. A real person in Worcester picks up.

Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.

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