Open your account
The Account tile lists every traveler you look after; tap one to see everything for them.
Everything for your traveler is on their account page: contact details, forms, payments and rooming. If you look after more than one traveler on the tour, you pick one first.
- Step 1
Open Account
On Home, tap Account 1, or the person icon at the top right 2.
A red number on Account means something is waiting for you, like a form to confirm.
- Step 2
Pick your traveler
If you look after more than one traveler on the tour, People you manage lists them all 1 2. A red number on a traveler's initials shows how many things need you. Tap a name.
With one traveler, you skip this and go straight to their page.
- Step 3
See everything for your traveler
The traveler's page has it all:
- Contact & people 1: traveler, guardian and emergency contact details.
- Forms & consent 2: every form, with a count of the ones that need attention. A red dot marks each of those, like Dietary Restrictions 3.
- Finance 4: the balance and payments. See Make a payment.
- Further down, Rooming, and Ask Passports for questions to the Passports team.
Signing up a brother, sister or friend for the same tour? More than 120 days before departure, parents and guardians see Enroll another traveler at the bottom of this page.
Good to know
What does the red number mean?
Things waiting for you, such as a form to confirm or details to add. Open the traveler's page, and each one has a red dot next to it.
Can my traveler see this page too?
Yes. A traveler signed in with their own email sees their page, marked You. Travelers under 18 don't see Finance.
My two travelers are on different tours.
People you manage shows the travelers on the tour you're looking at. Switch tours from the ☰ menu to see the other one.
I don't see Account.
Make sure you signed in with the email address on the enrollment: see Fix sign-in trouble. Still missing? Call Passports at 1-800-332-7277.
Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.