PassportsGo help · Group leaders · Settings, your account & support

Change your group settings

Location tracking, who can start chats, what your Tour Director sees, photo review — and the danger zone.

About 2 minutes iPhone, Android & the web Group leaders 3 steps

Group Settings holds the switches that apply to your whole group: location tracking, who can start chats, what your Tour Director can see, photo review, and the danger zone. Only you can change them, and each switch saves the moment you tap it.

  1. Step 1

    Open Group Settings

    Tap Admin, then Group Settings 1 at the bottom, under CONFIGURATION. It's marked GL only 2: your admins see "Group Leader Only" there.

    The Admin tab: Configuration, Group Settings, GL only
  2. Step 2

    Location for the whole group

    Enable Location Tracking 1 is the master switch for your group's location sharing. It starts on. Turned off, no traveler's location is collected, and you and your admins can't open Meeting Point, Live Map, Geofence or Head Count.

    The card above it says exactly what is shared and with whom, in the words your travelers see too.

    How PassportsGo Uses Location Data, and the Enable Location Tracking switch, on
  3. Step 3

    Chats and your Tour Director

    Let Travelers Create Chats 1 lets travelers start their own private chats. Guardians and viewers can never start chats.

    Below it, TOUR DIRECTORS holds what your Tour Director can see: see Work with your Tour Director.

    Let Travelers Create Chats, off, and the Tour Directors section below

Good to know

What else is in Group Settings?

Further down: PHOTO FEED, with Enable Photo Comments and Require Photo Review (see Review and remove photos), and the DANGER ZONE.

How do I lock everyone out?

In the DANGER ZONE, turn on Disable This Group. In the app's words, it will "lock everyone out of chat, photos, announcements, and the home screen. You can re-enable any time. TDs keep itinerary access." Turn it off to let everyone back in.

What does Delete Group Data do?

It permanently deletes the group data you select. There's no undo, so the app asks you to type DELETE first.

Home says "This group is in read-only mode".

Groups go read-only 45 days after departure: chats, photos and announcements stay, but nobody can post. Tap Reactivate on Home to open it again until 2:30 AM Eastern that night.

Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All group leader guides

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.

Still need a hand?

Call us. A real person in Worcester picks up.

Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.