PassportsGo help · Parents & travelers · On tour

Share and download photos

Upload photos and short videos, see them on the map, and download the whole album.

About 2 minutes iPhone, Android & the web Parents, guardians & travelers 3 steps

Photos is the group's shared album. Travelers post photos and short videos during the tour, and everyone can react, comment and download the whole album afterwards.

  1. Step 1

    Open Photos

    Tap Photos. Each post has a title and a description 1. React with the smiley, or tap Add a comment 2.

    Travelers tap the orange camera 3 to post. Parents and guardians can look, react and download.

    The Photos tab: Emma Carter's post, The Colosseum at golden hour, with a reaction button and Add a comment, Photo Map and download at the top, and an orange camera button
  2. Step 2

    Pick your photos

    Choose from Gallery 1 adds photos and videos you already took. Photo 2 or Video 3 takes one now. Videos must be under 90 seconds and 100 MB.

    Share Media: Choose from Gallery, Photo and Video
  3. Step 3

    Add a title and post

    Give the post a Title 1 (you have to) and a description if you like. Add More 2 adds another photo to the same post. Tap Upload 3.

    Check the title before you post: it can't be changed afterwards. If your group leader reviews photos first, you see yours marked Pending Review, and everyone else sees it once it's approved.

    Share Media with one photo of the Trevi Fountain selected, Add More, the title Coins in the Trevi Fountain, a description, and Upload 1 Item

Good to know

How do I download all the photos?

Tap the download arrow at the top of Photos. On a phone, Save to Device saves them to your photo gallery. Or pick Email Download Link and Passports emails you a link to the whole album.

Where were these taken?

Tap Photo Map at the top of Photos to see the pictures on a map. It shows the same photos as your Photos feed.

Why isn't my photo on the Photo Map?

The map shows each photo where it was taken, so the photo has to carry its location. On an iPhone, choose Allow Full Access when PassportsGo asks for your photos; if a photo you pick has no location, Share Media tells you before you upload. Photos posted from a computer don't appear on the map.

A photo shouldn't be there.

Tap ⋮ on the photo and Flag Photo. The group leaders are notified.

Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All parent & traveler guides

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app October 7, 2026.

Still need a hand?

Call us. A real person in Worcester picks up.

Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.