PassportsGo help · Group leaders · Your travelers

Add a visitor

Visitors follow the tour from home. Add one from the Traveler List and they get a one-tap sign-in link by email.

About 2 minutes iPhone, Android & the web Group leaders 4 steps

Visitors follow your tour from home, like a grandparent or your principal. You add them yourself, and they sign in with a one-tap link. Travelers, parents and chaperones don't need this: they sign in with the email on their enrollment.

  1. Step 1

    Open Add a visitor

    At the top of Home, tap the people icon to open the Traveler List, then tap Add a visitor 1.

    Only the group leader can add visitors.

    The Traveler List with the Add a visitor button above Group Enrollment
  2. Step 2

    Fill in their details

    Under Add a visitor 1, type their first name, last name and email. Add a mobile number if you'd like them to get a text as well.

    The Add a visitor form filled in for Robert Carter, with Access level View only
  3. Step 3

    Choose what they see

    Pick an Access level 1. View only sees announcements and photos while the group travels. Group admin 2 is for school administrators: they also see traveler details, the live map and head counts, can post updates, join the staff chat and make in-app calls.

    Access level: View only, or Group admin for school administrators
  4. Step 4

    Add them

    Tap Add visitor 1. They get an email with a one-tap sign-in link, and a text too if you added a mobile number.

    The Add visitor button at the end of the form

Good to know

Can I add a parent or a traveler this way?

No. Travelers, parents and chaperones already have access: they sign in with the email on their enrollment. If one of them can't get in, send them Fix sign-in trouble.

My visitor lost the email.

Open Add a visitor again. Visitors on this tour lists everyone you've added: tap Re-invite next to their name.

How do I remove a visitor?

On the Traveler List, tap their name, then Remove from this tour.

Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
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Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 24, 2026.

Still need a hand?

Call us. A real person in Worcester picks up.

Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.