PassportsGo help for parents & travelers
From enrolling online to the last day of the tour — how to pay, what to fill in, and how the app works on the road. Every guide shows the real screens, one tap at a time.
- Enrolling on passports.com
- Getting into PassportsGo
- Payments
- Trip details & forms
- On tour
Enrolling on passports.com
The online enrollment at passports.com/enroll, one screen at a time.
Find your tour and start enrolling
Open the link or Tour ID from your group leader at passports.com/enroll, and read the tour preview first.
Enter the traveler and guardians
The traveler's passport name, the parent or guardian who signs in and gets the bills and receipts, and an optional second parent.
Choose travel protection
Ultimate Peace of Mind, Peace of Mind, or waive — how to choose, and what you see when your group has chosen for you.
Choose a payment plan
E-Z Pay's automatic monthly payments (nothing due today) versus Convenience Billing (a deposit now), and the 4% fee on card payments.
Review and submit
Check the passport name, accept the agreements, and wait for the confirmation.
After you enroll
Your welcome email, your PassportsGo sign-in, and enrolling a brother or sister.
Waitlists and declined cards
What each message means — and why you should never submit the form twice.
Getting into PassportsGo
Your welcome email, signing in without a password, and what each person sees.
Sign in to PassportsGo
Sign in with a 6-digit code sent to your email or phone — or tap the link in your welcome email.
Use PassportsGo on your phone or computer
Everything you did on my.passports.com now lives in PassportsGo — the app, or passportsgo.com in a browser.
Update PassportsGo
When a new version is ready, your phone asks as the app opens; after that, the red Update tile. On a computer, refresh.
Open your account
The My Account tile lists every traveler you look after; tap one to see everything for them.
What parents, travelers and chaperones see
What each role can see and do — parents, travelers, chaperones and visitors.
See who's on the trip
The Travelers tile on Home lists everyone on the tour, when your group leader shares the list.
Turn on notifications
Choose which notifications you get — and fix a red Alerts tile on Home.
Payments
Your balance, one-time payments, E-Z Pay, saved cards, add-ons and gifts.
Read your Finance page
Your balance and due date, how you pay, and every charge and payment so far.
Make a payment
Pay any amount toward your tour from a bank account (no fee) or a card, in about two minutes.
Set up E-Z Pay
Spread your balance into monthly payments from a bank account or a card.
Cancel E-Z Pay or a pending payment
See upcoming payments, cancel E-Z Pay, or cancel a bank payment before it's drafted.
Manage cards on file
Save a card securely with Square, or delete one you no longer use.
Pay by check
Where to send it and who to make it payable to.
Buy an add-on
Optional extras your tour offers — pay now or add them to your balance.
Let family and friends chip in
Share your private donation link or bingo card — their gift lands on your balance.
Trip details & forms
Passport, dietary needs, contacts, rooming and the rest of the paperwork.
Add passport details
Scan the passport or type it in — and pause the reminders if it hasn't arrived yet.
Tell us about dietary needs
Vegetarian, nut-free, gluten-free and more — locked 30 days before departure.
Confirm luggage, UK ETA and EU ETIAS
Confirm you've read the luggage policy, and that your traveler has any authorization their tour needs.
Update contact and emergency details
Keep the traveler's, guardians' and emergency contact's details current.
Check and confirm the room type
See your traveler's room type (and roommates, when the group leader shows them), confirm it, or ask for a change.
Request special travel arrangements
Land only, a different departure city, or different dates — the deadline and how to ask.
Fill out your Chaperone Application
Five short steps in PassportsGo: about you, your address, contact, your tour and room, then review and sign.
Answer a meeting invitation
Answer from the email or text, or the RSVP tile in PassportsGo: no sign-in needed, one answer for your family.
On tour
Today's plan, updates, chat, photos, meeting points — and help if something goes wrong.
Check the itinerary
The Tour tab: the day-by-day plan, tour info, flights and hotels.
Read updates, vote and comment
The Updates tab — new posts, polls and comments.
Chat with the group
Group Chat for travelers, Parent Chat for parents, private chats — and messaging your group leader.
Share and download photos
Upload photos and short videos, see them on the map, and download the whole album.
Meeting points and head counts
Find the meeting spot on the map, and check in to a head count with one tap.
Turn on location sharing
What's shared, with whom, and only during the tour — and how to fix it when it's off.
Get help in an emergency
The red HELP button: the local emergency number, the group's leaders and the Passports office.
Play a City Quest
Follow the walking quest stop by stop: answer the questions, snap team photos, try the side quests.
Your account & getting help
Ask Passports a question, manage your devices and profile, and fix sign-in trouble.
Ask Passports a question
Open a Helpdesk ticket — billing, rooming, travel — and follow the reply in the app.
Get help and send feedback
The Help & Feedback page: this help center, calling or emailing Passports, sending feedback, and your app version.
Fix sign-in trouble
Expired links, 'No active tours found', looking up your tour by its Tour ID, which email to use, and 'Whose email address is this?'.
Manage your devices and profile
Your signed-in devices, your photo and nickname, app updates, and deleting your account.
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.