PassportsGo help · Parents & travelers · Payments

Manage cards on file

Save a card securely with Square, or delete one you no longer use.

iPhone, Android & the web 5 steps

Save a card to pay with it in one tap. Cards are stored securely with Square, the payment company Passports uses.

  1. Step 1

    Open your cards

    On your traveler's Finance page, tap Cards on file 1.

    The Finance page with Cards on file and Pay by mail
  2. Step 2

    See your saved card

    Your card shows its type and last four digits 1, the name on it and when it expires. To replace a card, delete the old one first 2, then add the new one.

    Emma Carter — Cards: Visa 1881, Laura Carter, Exp. Date 07/2029, with Delete
  3. Step 3

    See the card E-Z Pay uses

    On E-Z Pay with a card, the card your monthly payments are charged to says “Used for your monthly payments” 1. Adding or deleting a card doesn't move them 2: they stay on that card until you choose another card or a bank account under Change account on Finance.

    New card for E-Z Pay? Don't delete the old one first: tap Change account on Finance, choose A different card and enter it. It's saved here, and then you can delete the old card. See Change the account E-Z Pay uses.

    Emma Carter — Cards: VISA 4242, Laura Carter, Exp. Date 12/2028, Used for your monthly payments; below, Your automatic monthly payments (E-Z Pay) are charged to VISA ending 4242. Adding or deleting a card does not move them
  4. Step 4

    Delete a card

    Tap Delete, then Delete 1 to confirm.

    Confirm: Are you sure you want to delete this card from your account? Cancel or Delete
  5. Step 5

    Add a card

    With no card saved, tap Add Card 1 and enter the card in Square's secure form.

    A new card can take a few minutes to show. Pull down to refresh the page.

    No cards on file, and the Add Card button

Good to know

Is there a fee to pay by card?

Yes, 4% of each card payment; the app shows it before you pay. Payments from a bank account are free.

The trip is paid off. Can I remove my card?

Yes. Cards on file stays on Finance after the trip is paid, even when there's nothing left to pay: open it and delete the card.

My E-Z Pay payments come from this card. Can I delete it?

Move the payments first: tap Change account on Finance and choose another card or a bank account. If you delete the card they use, PassportsGo warns you: the payments won't go through until you choose another one there. See Change the account E-Z Pay uses.

Still stuck?Call Passports at 1-800-332-7277 (Mon–Fri, 8am–4pm Eastern) or email passportsgo@passports.com. Real people in Worcester, Massachusetts.
All parent & traveler guides

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app October 15, 2026.

Still need a hand?

Call us. A real person in Worcester picks up.

Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.