Which email signs in, and who sees payments

1. 1
   Step 1

   Open Sign-in & Finance

   On Home, tap My Account, or the person icon at the top right. If you look after more than one traveler, pick the one you're asking about.

   Under your traveler's name, a line says who you're signed in as: here, Signed in as parent or guardian 1. Tap it to open Sign-in & Finance.

   A student signed in with their own email sees Signed in as the traveler.

   

2. 2
   Step 2

   Find your sign-in email

   The card at the top says where you stand: here, You can see payments 1.

   Below it, there's a card for each person on the record, with the email they sign in with. Sign in with the address on your own card, the one marked You're signed in 2. Everyone else uses the address on theirs.

   Each card also says who sees the balance and can pay: Sees payments, or No payments 3.

   Not signed in yet? Parents and guardians use the email from their traveler's enrollment, the one Passports emails go to. Travelers use the email given for them when they enrolled.

   

3. 3
   Step 3

   Student: tap the locked Finance

   Signed in with a student's own email, Finance is grayed out with a lock and says For a parent or guardian: tap to see why 1.

   Tap it. It opens Sign-in & Finance, too.

   

4. 4
   Step 4

   See who sees payments

   Payments are for a parent or guardian 1: while a traveler is under 18, only a parent or guardian sees the balance and pays. So the student's card says No payments 2, and each parent's says Sees payments 3.

   Nothing is wrong with the student's sign-in. To pay, a parent signs in with their own email.

   

5. 5
   Step 5

   Parent: sign in as yourself

   On your student's phone, or signed in with their email? You can't change anything from their sign-in, but you can switch to yours. Under Are you the parent or guardian?, tap the card with your name: I'm … — sign in as ….

   PassportsGo says what happens next 1. Tap Sign out and continue 2.

   The sign-in screen opens with your email filled in. Tick the terms box and tap Continue. The code goes to that inbox, not your student's, so you need to be able to open it. If Passports has your mobile number, you can choose a text instead.

   This signs the student out on this device. To use it as the student again, sign out and sign in with the student's email.

   

6. 6
   Step 6

   Sharing an email? Say whose

   When one address is on the record for both the traveler and a parent, the line under the name turns amber: Signed in as traveler and parent: same email. The page says One email is set up for two people 1, and both cards say You're signed in, so whoever uses that address sees payments.

   Under Who uses …?, tap the answer that's true 2: I'm …, the parent or guardian if the email is the parent's, or I'm …, the traveler if it's the student's.

   

7. 7
   Step 7

   Give each person an email

   Your answer opens a box for the other person's email:

   • I'm …, the parent or guardian 1: the shared address stays yours. Type the student's own email 2, or leave it blank if they don't have one yet.
   • I'm …, the traveler: the shared address stays the student's. Type Your parent's or guardian's email. This one is required.

   After this 3 says what each person will be able to do, before anything changes. When it's right, tap Save 4.

   If the address became the parent's, you see You are now the parent or guardian, and PassportsGo reloads so you see the balance and can pay. If it stayed the student's, Saved tells you the parent can now sign in with the new address. Let them know!

   Mistype the end of an address, like gmial.com? A Use … link with the corrected address appears under the box. Tap it.

   

8. 8
   Step 8

   18 or older? Say who pays

   When a traveler 18 or older shares an email with the billing contact, the line under the name says Signed in as traveler and billing contact: same email. The top of the page says You're the traveler — and the billing contact? and asks Are you both?

   If you pay for your own trip, tap I'm … — the traveler and the billing contact 1. No email changes. After this 2 says what it means: you keep signing in the same way, you see the balance and can pay, and bills and receipts come to you. Tap Save 3.

   The line under your name then reads Signed in as the traveler · billing contact, and PassportsGo doesn't ask again.

   Someone else pays? Tap I'm …, the traveler — someone else pays and give their email. If the email belongs to the person who pays, tap I'm the billing contact, not …. If you said you're both and that changes, these two stay on the page under Not right?. A traveler under 18 never gets the "both" answer.

   

9. 9
   Step 9

   Add a missing date of birth

   Signed in with a traveler's own email, and Passports has no date of birth for them? Finance says Needs a date of birth: tap to see why, and the page opens with Finance needs a date of birth.

   Scroll down and tap Add the date of birth 1. On Edit contact, fill in Date of birth and tap Save. An empty date of birth can always be filled in.

   A traveler 18 or older then sees Finance. Under 18, it stays with the parent or guardian.

   

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app November 5, 2026.