Waitlists and declined cards
What each message means — and why you should never submit the form twice.
Most enrollments end with "Congratulations!". This guide covers the other endings: a waitlist, a declined card, or a page that stops before it's done. The rule for all of them: never submit the form a second time.
- Step 1
A waitlist-only tour
When a tour is waitlist-only, the button on its page reads Join the waitlist 1, and the note under it says so 2. You apply the same way: traveler, protection, payment plan and the agreements.
- Step 2
On the waitlist
After you apply, the page says You're on the waitlist! 1. Your card or bank account is kept on file, and nothing is charged while you wait 2. If a spot opens, your deposit is taken then and we email you.
If no spot opens, we let you know, and nothing is charged unless your traveler is added to the tour.
- Step 3
If your card is declined
Your enrollment was received means your traveler's spot is recorded: only the payment is missing. Don't submit the form again 1.
Instead, click Finish payment in PassportsGo 2, sign in, and pay under Account › Finance with another card or a bank account. Or call Passports at 1-800-332-7277 to pay by phone.
The form remembers what you typed on this device, so it may open filled in next time. Don't send it again: your traveler is already enrolled.
- Step 4
If the page stops
We may have received your enrollment means the confirmation didn't come back in time. Don't submit again: call Passports at 1-800-332-7277 and we'll confirm it.
We couldn't complete your enrollment means it didn't go through and nothing was charged. Back to review takes you back to try again.
Good to know
Can I use a different card?
Yes, in PassportsGo, not on the enrollment form: Make a payment.
I'm not sure whether it went through.
Don't submit again. Call Passports at 1-800-332-7277: we'll check and tell you.
Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 24, 2026.
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.