Call someone in the app

1. 1
   Step 1

   Allow the microphone

   Once calling opens, PassportsGo asks for your microphone the next time you open it. On Calls During Your Trip, tap Continue 1, then Allow on the next screen.

   The microphone is on only while you're on a call. Not Now is fine too: PassportsGo asks again in 3 days, and when you place a call.

   Everyone in your group gets this question, so ask your travelers to say yes too. It's how they can talk when you call them. On an Android phone the next screen says "record audio", Android's name for the microphone.

   

2. 2
   Step 2

   Call from the Traveler List

   On Home, tap Travelers to open the Traveler List, and find the person. Tap the phone button 1 in their row.

   Rows with a green phone under Status have the button, from your Tour Director at the top down to Guardians and Tour Viewers (your visitors) at the bottom. Someone like Tom Delgado 2, who hasn't signed in yet, has none: their phone can't ring.

   

3. 3
   Step 3

   Or call from a chat

   In any chat, tap or press and hold someone's name or picture. A sheet opens with their real name and role 1, whatever nickname they use. Tap Call 2.

   Call shows only for someone who would have a phone button on the Traveler List.

   

4. 4
   Step 4

   While it rings

   The call screen opens and says Calling… while their phone rings, for up to 45 seconds. It rings like a normal phone call, even with PassportsGo closed, and shows your name.

   • If they answer, a timer starts. You can use Mute and Speaker, and End hangs up.
   • If they decline, you see Call declined.
   • If nobody answers, you see No answer. They get a missed call notification with your name.
   • If you change your mind, tap Cancel. They get the same notification.

   If the signal drops during a call, the screen says Reconnecting… and keeps trying for a minute before the call ends.

5. 5
   Step 5

   Open your calling settings

   Only you can change these. Tap Admin, scroll down to CONFIGURATION and tap Group Settings. Near the bottom, under IN-APP CALLING, tap Calling settings 1.

   To turn calling off for your whole group, turn off Enable In-App Calling 2. Then nobody in your group can place a call, family calls included, until you turn it back on.

   

6. 6
   Step 6

   Choose who can call whom

   Calling Settings has a card for each role: Tour Directors can call, Chaperones & admins can call, Travelers can call, Guardians can call and Tour Viewers can call. There's none for you, because you can always call everyone. Tap a card to open it 1.

   Unless you change them, the rules are:

   • You, chaperones with Admin Functions and your Tour Director can call anyone on the tour.
   • Travelers can call you, and nobody else. A chaperone without Admin Functions counts as a traveler here.
   • Parents and guardians (Guardians) and visitors (Tour Viewers) can't call anyone.

   Flip a switch and it saves right away. To let parents call you, say, open Guardians can call and turn on Call the Group Leader 2. The row then says Custom instead of Default, with an arrow to put it back.

   Family calls are always on 3: parents and guardians and their own travelers can call each other, and you can't turn that off.

   Hiding the Traveler List turns calling off too. Anyone you hide it from can't place a call, family calls included, though they can still get yours. See Change your group settings.

   

7. 7
   Step 7

   Choose when calling is on

   At the top of Calling Settings, under Calling window, Opens before the tour 1 starts at 1 day and Stays on after the tour 2 at 3 days. Tap − or + to change either one, from 0 to 60 days.

   The row then says Custom for this group, with an arrow to put it back.

   

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app November 5, 2026.