Turn on notifications

1. 1
   Step 1

   Look for a red Alerts tile

   If Home shows a red Alerts tile 1, your phone is blocking PassportsGo's notifications. Tap it.

   This isn't the bell at the top of Home: that one lists group alerts, like someone leaving a geofence.

   

2. 2
   Step 2

   Turn notifications on

   Settings opens. Under Devices, your phone says "notifications off" 1. Tap Turn on notifications 2: your phone asks you to allow them or, if you said no before, opens PassportsGo's page in your phone's settings, where you switch notifications on.

   

3. 3
   Step 3

   Choose what you hear about

   Under Push Notifications there's a switch for each kind, like Group Leader Announcements 1 and Photo Posts 2. Change them, then tap Save Settings at the bottom of the page.

   Meeting points and head counts always come through, whatever the switches say.

   

4. 4
   Step 4

   Set your families' time zone

   Your families' time zone 1 is where the parents at home live. In the app's words: "Posts email everyone at once; push and texts wait for 8 AM in this zone so nobody is woken at night." Pick the zone 2; it saves at once.

   On tour, the travelers and chaperones with you get your announcements right away, whatever the time at home.

   Only you can change it. Your admins see it but can't edit it.

   

Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.