Sign in to PassportsGo
Sign in with a 6-digit code sent to your email or phone — or tap the sign-in link in any PassportsGo email or text.
There's no password. PassportsGo signs you in with a 6-digit code sent to your email, or by text if Passports has your mobile number. It takes about a minute.
Got an email or text from PassportsGo with a sign-in link? Tapping it signs you straight in, no code needed.
Before you start
- PassportsGo from the App Store or Google Play, or go.passports.com in a browser.
- The email address Passports has on file for you as the group leader.
- Step 1
Enter your email
Open PassportsGo. On Welcome Back, leave Email selected and type your address in Email Address 1.
Tick I agree to the Terms of Service & Community Guidelines 2, then tap Continue 3.
Use the primary email address Passports has on file for you. Not sure which one that is? Tap the ? at the end of the email box.
- Step 2
Choose email or text
If Passports has your mobile number, PassportsGo asks where to send your code: Email 1 or Text Message 2. Tap one.
With no mobile number on file, you skip this step and the code goes to your email.
- Step 3
Enter the code
Open the email or text from Passports and type the 6-digit code into the boxes 1. PassportsGo signs you in as soon as the sixth digit is in, or tap Verify 2.
No code after a few minutes? Check your spam or junk folder, then tap Resend Code 3.
Each code works once, and stops working after five wrong tries. If yours is refused, tap Resend Code and use the newest one.
- Step 4
You're in
You land on Home for your tour 1. Next time you open PassportsGo on this phone or computer, you're still signed in.
Good to know
Is there a password?
No. Whenever you sign in on a new phone or browser, PassportsGo sends a fresh 6-digit code to your email or phone.
It says my email address isn't registered.
Try your other email address. PassportsGo uses the one Passports has on file for you as the group leader. If none of them work, call Passports at 1-800-332-7277.
Can I skip the code?
Yes. PassportsGo emails and texts include a sign-in link. Tap it on the phone or computer you want to use and you're signed in. If a link has expired, sign in with a code instead.
Can I use a computer?
Yes. Go to go.passports.com in any browser and sign in the same way.
I still can't sign in.
Call Passports at 1-800-332-7277 and we'll check the email and phone number on your record.
Screens show a sample family and tour — your names, dates and amounts will differ. Checked against the app September 23, 2026.
Call us. A real person in Worcester picks up.
Monday to Friday, 8am to 4pm Eastern — and around the clock once your group is on tour. Or email passportsgo@passports.com.